EDF is a member of the big 6 and the UK’s largest producer of low carbon electricity. They have approximately 5.7 million customers and serve over 200,000 businesses, ranging from micro businesses to SMEs and large businesses.
The company was founded in 2002 and is a subsidiary of Electricité de France, a French state-owned company. In 2009, EDF purchased share capital in British Energy, the nuclear generator. They are now one of the largest producers of electricity, and one of the largest distribution network operators in GB.
EDF is unique in that it offers renewable and ‘low carbon’ tariffs, with their low carbon tariffs utilising electricity from nuclear power. This is the result of them owning the UK’s largest network of nuclear power stations.
- Low carbon nuclear tariffs
- 100% renewable tariffs
- Fixed and flexible (variable)
- Fixed tariffs up to 4 years
- Smart metres for SMEs
EDF Energy Core Services
EDF serves non-domestic customers throughout the UK with a focus on gas and electricity for SMEs. They also serve large businesses. They offer fixed and flexible (variable) tariffs as well as ‘low carbon’ and renewable tariffs.
The products they offer differ for SMEs and large businesses with large businesses enjoying the lower rates by far. Uniquely, however, SMEs and large businesses can both choose from a fixed or flexible price contract. Most suppliers only allow large businesses to jump on fixed contracts, because they want to tie them in.
In addition to gas and electricity, EDF also offer:
- Smart meters
- New installations
- EV charging points
- Energy efficiency business energy products
The cheapest and easiest way to switch to EDF Energy is with EnergyBillKill – we can save you up to 20% versus going to EDF direct.
EDF Energy Business Electricity and Gas: Tariffs & Rates
EDF Energy offers a variety of business energy tariffs:
Fixed for Business Tariffs
EDF’s Fixed for Business Tariffs let you fix the price of energy for 1, 2, 3 or 4 years at a time with a 7% discount when paying by Direct Debit. You can take out gas, electricity or dual fuel with this tariff with a fixed price on both.
- Fix for up to 4 years
- 7% discount if paying by direct debit
Freedom for Business Tariffs
EDF’s Freedom for Business Tariffs are variable gas and electricity tariffs with prices that go up and down with the market. The benefit is you can opt out at any time with no exit fees, so this may suit your business if you need temporary energy.
- No exit fees
- Upgrade to a fixed plan at any time
Flexible contract (large businesses)
EDF’s flexible contract lets you buy blocks of energy – and you can choose how far into the future you want to buy them. This is a solution for large businesses whose energy demands outstrip what a standard tariff can supply.
- Purchase energy blocks in bulk
- Suitable for the largest businesses
- Buy energy from 1-3 years, 3-5 years, or 5+ years
EDF Energy Deemed Rates
You will pay deemed rates if you move into premises with an existing EDF energy supply, or if your contract expires without renewing. Deemed rates are more expensive than contract rates, so you should switch as soon as possible.
- Half-hourly deemed rates for large businesses can be found here.
- Non half-hourly deemed rates for large businesses can be found here.
- Deemed rates for micro, small and medium-sized businesses can be found here.
The deemed rate links provided were accurate and relevant as of 28.05.2020.
EDF Energy Fuel Mix
EDF offers businesses a few different types of energy tariffs depending on their size and consumption needs. Their standard tariffs are mostly fuelled by nuclear power, and they also offer a low carbon tariff with 100% nuclear electricity.
Their standard fuel mix is as follows:
- Coal 5.20%
- Natural gas 10.84%
- Nuclear 72.07%
- Renewable 11.73%
- Other 0.16%
And the environmental impact is as follows:
- CO2 emissions – 87g per kWh
- Radioactive waste – 00.50g per kWh
The low CO2 emission output compared to other energy suppliers who also have a mixed fuel mix is because EDF sources the bulk of their energy from nuclear (this is why they also have higher than average radioactive waste).
Their low carbon tariffs use 100% nuclear power and have a radioactive waste rating of 0.0060g per kWh. EDF also offers renewable tariffs to eligible small businesses, which offer no CO2 emissions or radioactive waste.
Pros and Cons of Switching to EDF
- The best reviewed member of the big 6
- Most of their energy is sourced from nuclear (CO2 free)
- 100% renewable electricity available to eligible businesses
- 100% nuclear electricity also available
- Fixed tariffs for 1, 2, 3 or 4 years
- 7% discount if you pay by Direct Debit
- Micro and small businesses catered for
- Flexible bulk buying contracts for larger businesses
- Dedicated customer service for business customers
- Their over reliance on nuclear may put you off
- Their energy prices can be higher than smaller suppliers
Overall, EDF Energy is an extremely well-rated energy supplier, with a unique range of nuclear and renewable electricity tariffs. If you can get a great price on your energy with them, there’s no reason not to switch.
EDF Energy Reviews
EDF Energy is rated excellent with customers online – although it depends which review platform you look at.
Here’s a breakdown of their ratings across different review platforms:
- Trustpilot – they have a 4.5/5 star rating based on over 8,500 reviews
- Review Centre– they have a 1.4/5 star rating based on over 250 reviews
EDF Energy has also been compared to other suppliers for complaints handling:
- Citizens Advice – EDF Energy Ranked 4th out of 16 for complaints handling among non-domestic energy suppliers.
How these ratings compare
EDF’s Trustpilot rating is better than all other members of the big 6 (British Gas, Scottish Power, SSE, E.ON, Npower) and they also rank better than many smaller suppliers. However, their Review Centre rating is less favourable.
If we combine the review rating systems of Trustpilot and Review Centre to give us an overall score out of 10, EDF Energy gets a 5.9/10 rating. However, Trustpilot’s reviews are in a far greater number, so the 4.5/5 rating is a good metric.
In terms of complaints handling, EDF was ranked by Citizens Advice in 4th place out of 16, ahead of Utility Warehouse, Total Gas & Power and Opus Energy, but below Contract Natural Gas in third, SSE in second and E.ON in first.
EDF Contact Information & Tools
EDF Energy phone numbers
Business customer Service – 0333 200 5103(1)
*Open 8am to 6pm – Monday to Friday
Business meter reading – 0333 200 5108(1)
*Open 24-hours a day, 7 days a week
Credit support – 0333 200 5100(1)
*Open 8am to 6pm – Monday to Friday
Business movers – 0333 009 7115(1)
*Open 24-hours a day, 365 days a year
Business sales – 0333 009 7085(1)
*Open 9am to 6pm – Monday to Friday
Calls to 033 numbers cost no more than a national rate call to an 01 or 02 number.
EDF Energy Email Addresses
- SME customer service – SMECustomerServices@edfenergy.com
- SME complaints – SMEComplaintResolution@edfenergy.com
- Large business customer service – firstname.lastname@example.org
Making a Complaint with EDF Energy
You can make a complaint here.
Further guidance for making a complaint can be found on Ofgem here.
EDF Energy Customer Service Address
For general enquiries and complaints, write to:
FREEPOST: EDF Energy – Plymouth.
Managing Your EDF Business Account
When you become an EDF customer you will be asked to create an online account. EDF’s MyAccount lets you do the following things:
- Look at and pay your bills
- Send us meter readings
- Change your Direct Debits
- Update your details
If you would prefer to speak to someone, you can call 0333 200 5103(1).
Paying Your EDF Energy Business Bill
You can pay your bill by logging into your account. You will then be able to make a card payment or a payment by BACS.
You can also pay by:
- Debit or Credit card
- American Express
- Cheques by post
- Post office
More information about these payment methods can be found here.
Submitting Meter Readings
You can submit a meter reading by logging into your account. Alternatively, you can submit a meter reading by calling EDF’s automated meter reading helpline on 0333 200 5108(1).
EDF Energy Guides
We have also published a guide to understanding EDF business energy bills.
EDF Change of Tenancy Form
If you're moving in or moving out, the easiest way to let EDF know is on the phone. Their moving team can be reached on 0333 009 7115(1).
If you would rather download the Change of Tenancy form, it can be found here.
EDF in the News
EDF seeks consent for new nuclear plant
Source: Construction Enquirer
May 2020: EDF has applied for Development Consent for a new power station called Sizewell C. The power station will create around 25,000 jobs and up to 70% of the value of the build will be spent with British engineering and construction firms.
EDF removes late payment charges for businesses affected by COVID-19
EDF has temporarily removed late payment charges for SMEs who have been affected by COVID-19. EDF says it will move customer balances over to their next bill, effectively giving small and medium-sized businesses a payment extension.
Switching to EDF
Switching to EDF Energy is a piece of cake with EnergyBillKill.
Using our web app, you can get the best deals from EDF and other suppliers in less than 60 seconds. We’ve also created a really great mobile app you can download for free on iOS and Android, to give you exclusive business energy deals on the move.
EnergyBillKill is an ethical and transparent energy comparison service specialising in business energy. We have special deals in place with EDF and other suppliers that could save you up to 20% on your annual electricity bill.