Frequently Asked Questions (“FAQs”)

Welcome to our FAQ page. We answer some of the most frequent questions that we get. You can type your question in the search bar or just browse through the list of questions below. If you are not able to find the answer to your question, please drop us a line by clicking here or give us a call at 0333 050 8419.

You can switch business energy suppliers in three easy steps on our website (mobile apps are similar).

1. Type in your postcode in the search bar, select your current provider, type in the amount of energy you use and pick gas or electricity. Click Check Prices button.

2. Pick the best deal that you like and click the Switch Now button.

3. Answer a few questions and sign digital documents (your new contracts).

Energy companies typically take up to 30 days to switch businesses. Energy companies will carry out credit checks on your business and will communicate with your current supplier to switch you over. has great customer service and we are here to make the the switching process easy and painless.

Energy companies prefer monthly payments via direct debits.'s lowest prices assume direct debit monthly payments. Your business will not benefit from the lowest prices if you are not able to set up a direct debit energy bill payment.

Any business can switch with You can be a sole trader, a limited company, a partnership or a charity. We are able to switch any UK based business outside of Northern Ireland. If you are a sole trader, energy companies will carry out personal credit checks and will require additional information such as your Date of Birth.

Yes. Your businesses' credit history matters. Energy companies carry out business (and personal if sole trader) credit history checks before completing your switch. Good credit history will get your business the lowest rates from the largest number of providers. Energy companies may refuse to accept your business as a customer if they do not like your credit history. Some energy companies will not accept businesses from certain sectors. can lower energy bills for all businesses in the UK. If you are a larger businesses (with half hourly meters) and/or a portfolio of commercial assets, we will run a competitive tender on your behalf (making energy companies compete for your business). Please email or call us and we will be happy to help.

You are able to switch while still on a fixed-year deal and before expiry. However, energy companies will charge you penalty fees to exit the contract. To avoid exit penalties, the best strategy is to wait until your deal expires and then switch as soon as you are off the fixed deal.

We will be happy to help you discover who your current energy supplier is. If you have just moved into new premises it is very important to get a new energy contracts as you will be paying Deemed or Out-of-Contract rates. These rates are very expensive.  Please read our guides on deemed rates for more information.

Deemed or Out-of-Contract rates are the most expensive business gas and electricity rates that your business can possible pay. When your fixed term business energy deal expires or you move into a new premise, energy companies can set their own ‘rack rates' – meaning the highest possible rates you can pay. Please read our guide and switch your business energy provider as early as you can. covers the whole market (including the largest energy companies and relative newcomers). We currently do not provider quotes for energy companies that do not offer fixed-term deals. Most businesses prefer to fix energy costs for at least one year. If there is a particular supplier that you may want us to add, please let us know.

Yes. Renewable energy prices are at historic lows due to a material increase in renewable energy supply. In fact, renewable energy sources generated the majority of UK's energy supply during several months in 2019 and 2020. On renewable energy providers often are the cheapest ones. Your business can be both green and save money! According to our 2020 survey, c. 70% of UK businesses want to be green.

Energy companies typically take up to 30 days to switch a business after all the contracts are signed and credit history checks are completed. makes they switching experience very easy. You can sign digital documents in under 60 seconds and leave the rest to us.

Your fixed-term date expiry is typically stated on your energy bill. Usually the date is written in small fonts on the back or at the bottom of your bill. We have a great Fix-It-Dear service that can remind you when your fixed term deal expires.

Yes. can help you switch today and lock-in the best rates. Your switch will commence immediately on the day that your current fixed-term contract will expire. The rates may be slightly higher than the lowest rates for those businesses that can switch in the next 2-3 months. However, if energy prices are sufficiently low, it may make sense to lock-in the low rates today.

We are sorry to hear that you are having difficulties with your current business energy provider. If you are not able to resolve your dispute with the energy company and/or their resolution is not acceptable, we strongly recommend that you contact the energy ombudsman service. They are able to step in and help your further if the energy company was not able to successfully resolve your dispute.