You want your money back because you have paid too much to the energy provider. If you are having problems claiming your money back from energy providers, then Ofgem, the industry regulator can help. Ofgem enforces regulations that force suppliers to refund any money that they owed to their customers.

Many of the Big Six energy providers will automatically refund you. As with any contractual question, please ensure that you have all your appropriate details before calling the energy supplier. These may include:

  • Bank details
  • Account information
  • The latest meter reading

With many suppliers, you can now request refunds online. If you all else fails, you can complain to Ofgem by clicking here.